Shipping policy
# Shipping Policy
Last updated: October 2026
At GrabNGo, we want to make your shopping experience simple and convenient. We offer FREE SHIPPING across South Africa on eligible orders.
## Shipping Locations
We currently ship orders to addresses within South Africa only
We do not currently offer international shipping.
## Shipping Cost
FREE SHIPPING is available on eligible orders.
The cost of shipping is included in the price of the product, so there are no separate standard shipping charges shown at checkout.
## Processing Time
Orders are normally processed after payment has been successfully received.
Please allow approximately 1–3 business days for order processing before your order is dispatched.
Processing times may vary during busy periods, promotions, public holidays, or when additional order verification is required.
## Delivery Time
Estimated delivery is generally 5–14 business days after dispatch.
Delivery times are estimates and are not guaranteed. Delays may occur because of courier operations, public holidays, weather, remote delivery locations, or other circumstances outside of GrabNGo's control.
## Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the shipping carrier.
## Incorrect Shipping Information
Customers are responsible for providing an accurate and complete delivery address.
If you provide an incorrect or incomplete address and your order is returned or requires redelivery, additional costs may apply.
Please contact us as soon as possible if you notice an error in your shipping information.
## Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
Email:[grabngobeautyshop@gmail.com
Please include your order number and the email address used when placing the order so that we can investigate the delivery.
## Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.
We may request photographs, videos, or other information to help us investigate the issue.
## Contact
For shipping questions, please contact:
*GrabNGo
Grabngobeautyshop@gmail.com
071 012 5679