Terms of service

# Terms of Service

Last updated: October 2026

Welcome to GrabNGo. By accessing or purchasing from our website, you agree to these Terms of Service.

## 1. General

GrabNGo operates an online retail store offering products to customers in South Africa.

We reserve the right to update, modify, or discontinue products, services, prices, or website content at any time.

## 2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate.

However, product colours, packaging, measurements, and appearance may vary slightly from photographs or descriptions.

## 3. Prices

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase.

## 4. Orders

When you place an order, you are submitting a request to purchase the products selected.

We reserve the right to refuse or cancel an order where necessary, including in circumstances involving suspected fraud, pricing errors, product availability issues, or other legitimate reasons.

If we cancel an order after payment has been received, an applicable refund will be issued.

## 5. Payment

Orders must be successfully paid for before they can be processed.

Payments are handled through the payment methods available at checkout.

## 6. Shipping

We currently ship within South Africa.

Eligible orders receive free shipping.

Estimated delivery times are provided on our website and may vary due to circumstances outside our control.

Please see our Shipping Policy for additional information.

## 7. Returns and Refunds

Returns and refunds are handled according to our Returns & Refunds Policy.

Please contact us before returning any product.

8. Product Use

Customers are responsible for using products according to their instructions and intended purpose.

GrabNGo is not responsible for damage caused by misuse, improper installation, modification, or failure to follow product instructions.

## 9. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

## 10. Intellectual Property

The content on this website, including branding, logos, text, graphics, and other materials, belongs to GrabNGo or is used with permission.

You may not reproduce or use our content without appropriate authorization.

## 11. Third-Party Services

Our store may use third-party services, including payment processors, shipping providers, suppliers, analytics providers, and other technology services.

These services may have their own terms and privacy policies.

## 12. Limitation of Liability

To the extent permitted by applicable law, GrabNGo will not be responsible for losses resulting from circumstances outside our reasonable control, including shipping delays, courier disruptions, website outages, or third-party service interruptions.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

## 13. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

## 14. Contact

If you have questions about these Terms, contact:

GrabNGo

Email:grabngobeautyshop@gmail.com

Contact Number 071 012 5679